Belleville Transit riders are advised that the payment feature on the BTAP app remains unavailable while the service providers, Moneris and Genfare, work through an unexpected programming issue.
Moneris’s payment processing system made a change to their programming which no longer allows it to interface with Belleville Transit’s electronic fare system (BTAP). The farebox provider, Genfare, will need to develop a program that works with the new system which may take up to the end of October to complete.
Riders who require a monthly pass for October or any single-use tickets are asked to purchase them at one of the following retailers: City Hall, Shoppers Drug Mart, Giant Tiger, Friends Variety, or pass vending machines until the issue is resolved. For a full list of participating locations, please visit the Fares and Passes webpage.
The city will provide an update as soon as the system is back up and running.