The Switchboard and Resource Centre Team were recognized with the Values in Action Award at Quinte Health’s board meeting on Tuesday.
During the presentation, it was noted that the team handles 60,000 calls and 14,000 pages related to managing hospital communications and supporting patient care.
Calls received include answering critical code calls for emergencies and dispatches to the required response team.
They also handle managing non-urgent patient transfer requests, which averages about 430 requests per month.
The team, consisting of five full-time, five part-time and 10 casual team members, were commended for being calm, helpful, kind and supportive even in the face of high pressure and constant ringing of phones.
