Bancroft OPP has received multiple fraud reports from people being ripped off when they call a supposed local number found online for a tow truck.
People have pre-paid extremely high prices by credit card over the phone. Then, either no tow truck ever shows up, or a real local company arrives. The local operators are either paid a small percentage by the initial company or they have to charge for services they provide.
If you are in the Bancroft area, or anywhere, know your rights. Check out this list, but make special note of the requirement for an itemized invoice BEFORE you pay.
- You have the right to decide who can tow your vehicle and to what location (unless otherwise directed by police).
- Call your insurance company for direction on tow companies, repairs and car rentals.
- A “permission to tow” form must be signed before towing starts.
- The towing company must provide you with an itemized invoice before receiving payment.
- You are entitled to a receipt for tow services rendered.
- You have the right to pay by credit card if you choose.
- Decline offers to store your vehicle at a tow compound unless directed by your insurer.
- Never sign a blank contract or take referrals from tow companies. Tow companies only tow.
